At a glance
- Try every feature first with the free trial. No card is needed.
- Not satisfied? Request a full refund within 7 days of your purchase.
- Card and PayPal orders are refunded through Paddle, our Merchant of Record.
- When a refund is completed, the license key for that order is deactivated.
Scope
This Refund Policy applies to all license purchases for JabDesk products, including Upwork Job Tracker and QuickReply Pro. It forms part of our Terms & Conditions.
Try before you buy
Every product includes a free trial with full features, so you can make sure it works for you before paying. We recommend using the trial to test the product on the websites you rely on.
7-day refund window
If you are not satisfied with your purchase for any reason, you may request a full refund within 7 days of the payment date. A detailed explanation is not required, although your feedback helps us improve.
How to request a refund
- Email support@jabdesk.com within 7 days of your purchase.
- Include the email address used for the purchase and your order number or license key.
- We confirm your request within 2 business days and start the refund.
Orders paid by card or PayPal are processed by Paddle. You can also request a refund directly from Paddle using the link in your receipt email.
Refund method and timing
| Paid with | Refunded to | Usual timing |
|---|---|---|
| Card / Apple Pay / Google Pay | The same card, through Paddle | 5–10 business days after approval, depending on your bank |
| PayPal (through Paddle) | Your PayPal account | Usually within a few days of approval |
| Binance USDT | A USDT wallet address you provide | Within 5 business days; network fees are deducted |
What happens after a refund
Once a refund is completed, the license key for that order is deactivated and the product returns to its trial-ended state. Your locally stored replies, notes and settings are not deleted.
Requests after 7 days
After 7 days, purchases are generally not refundable. However, if a product stops working because of a problem on our side that we cannot resolve, please contact us. We will offer a fair solution, such as extending your license or a partial refund.
Chargebacks and misuse
If you have a problem, please contact us first; we resolve most issues quickly. Opening a chargeback or payment dispute deactivates the related license. Repeated refund requests used to obtain free access may be declined.
Your legal rights
This policy does not affect any statutory rights you have under the consumer protection laws of your country of residence.
Contact
For refund requests or questions, email support@jabdesk.com.
Questions about this policy?
We usually reply within 1–2 business days.